We at New Zealandcasinos have decided to do a full analysis on some common complaints about LeoVegas that are available on the Reclame website here.

The intention is to point out the advantages and disadvantages that are being put on the site and help you player decide if LeoVegas is the best option.

Does LeoVegas have a good rating according to Reclame aqui?

By accessing the reclame website here, we obviously expect complaints and discontent on the part of the consumer. The LeoVegas name has been on the platform for almost three years and has a total of491 complaints, with a total of 232 complaints answered.

According to website reviews LeoVegas does not have a good score. With a recommendation of: 3.1 for a maximum of 10 points.

Remembering that this score is based on 491 complaints that have been made since the year 2019.

About the site complain here

Reclame Aqui is an independent website and was created with the aim of helping the consumer to have easy access to reviews of New Zealand products and services. Making the connection between consumer and business. Currently the reclame aqui website is considered one of the safest sites for consumers to obtain information.

Our review is 100% based on the reclame aqui website. To find out and analyze what the New Zealand player has to say about the LeoVegas online gaming platform.

What are the main complaints about LeoVegas

After an analysis on the complaints site, we discovered the Great Discontent of LeoVegas players: The method of withdrawal, document verification and withdrawal limit.

Complaint 1: the withdrawal method

According to some many reports that are available on the website, LeoVegas has made requirements of many documents, and the delay for the approval of the withdrawal is passing a week.

This is the point that has most upset the New Zealand player, since for foreign bettors the payment methods are very fast and diverse. This is because our country is not yet so "open" to online betting, limiting payment companies to operate in the country.

Currently the methods used to make withdrawals on the LeoVegas website are: bank transfers, credit card, AstroPay Card, and all these options take several business days.

Complaint 2: Document Verification, and other recurring complaint.

Another complaint that is often seen on the reclame aqui website is the delay in verifying documents. A very important step for both the company and the player, and that directly interferes with the payment.

Because in case, the player does not have all the documents approved by the system the withdrawal of the money will be frozen until a complete verification.

Although it is a time-consuming and uncomfortable step, it only shows us that the company has as a priority to protect your money and your identity.

Complaint 3: limit for withdrawal of money.

Some players are also not so happy with the withdrawal limit being either minimum or maximum.

Many players have made this type of complaint, because in fact LeoVegas and any other online betting site has limits and conditions, minimum and maximum withdrawals per account.

A very common example : After accepting the welcome bonus the new user plays, wins and wants to withdraw the money at the same time. But when reading the terms and conditions of most welcome bonuses, you are informed that the withdrawal of the money won, through a bonus, is only allowed after a few spins made with deposit.

What justification does LeoVegas have for these payment delays?

LeoVegas is a relatively new company in New Zealand. it arrived in the year 2019, and the fact that online games are still not well accepted in our country, has been bringing a limitation to payment companies.

The intention is that electronic wallets and quick withdrawal options will become available in the coming years. Just as it is already done in European countries.

Another important point to mention is that the company seeks data security and the guarantee that there are no errors when making the payment. As you know, a bookmaker moves a lot of money and strict security standards have to be established.

Is it safe to play at LeoVegas ?

Yeah! Leovegas is an established company in and outside of New Zealand. And gives us New ZealandCasino we consider and there we score with 5 Stars, see why in our full review on Leovegas .

It started in 2012 in Sweden and in 2019 it arrived in New Zealand bringing some advantages, such as a platform aimed at players who prefer to have access through mobile devices such as mobile/tablet. Another advantage is the ease to make deposits that is made in our currency, the real, without the need to convert to the euro or dollar.

LeoVegas has grown sharply in recent years, and just like other iGaming companies has seen a lot of potential in New Zealand, investing in a better experience for the New Zealand player.

Some suggestions from New ZealandCasinos for you:

New ZealandCasinos aims to help you New Zealand player find quality and safe information when betting. Ask all your questions in our full article about LeoVegas.

So that you do not go through any of these situations that we mentioned above here are three tips:

  • We suggest that you always keep your documents up to date on the platform. As we stated above, the casino has strict security standards.
  • Make sure the casino has the payment method that suits you best.
  • Before starting in any casino read the terms and conditions established by the company, and make sure you have understood. So the game will be conscious and much more fun.