Some New Zealanders who play online have already experienced the situation that the casino does not pay winnings. This problem can be easy to avoid or solve, but you need to know how to act.

Gambling has been banned in New Zealand for a number of years. However, with the advancement of technology came the possibility of playing online.

Thus, the online casino sites they are hosted in other countries, and there is permission for this type of entertainment. Therefore, it is necessary to pay attention to the regulations, so as not to suffer when the casino does not pay.

So, to play and have fun quietly, know what to do if the casino does not pay your winnings.

Check out some situations that explain why the casino does not pay

There are some situations where non-payment is understandable. So, before demanding the rights as a player, make sure that you have fulfilled all the necessary requirements:

Is this online casino reliable?

It may happen that the casino does not want to pay out the profits because it is a fraudulent environment.

In this sense, whenever you are going to start an online game, look for a reliable website. Also, check in which country the site is based and what laws are in force.

Avoid falling for a scam casino by checking if the site has any regulatory seals. In this regard, always check the license information in the footer of the casino page.

Even if the casino is licensed, caution is needed. It is worth noting the importance of checking the country of license. After all, there is variation in laws between the countries that host the online gaming sites.

The user did not meet the wagering requirements

Often the casino does not pay out because the player did not meet the wagering requirements before trying to cash out their winnings.

In this sense, always check what the amounts are and how many times it will be necessary to make deposits before withdrawing the winnings.

Read the terms and conditions of the bonuses provided

Whenever it is necessary to register on a website, you must agree to terms and conditions of use. The same goes for casinos.

In addition, many offer bonuses for new users. If this is the case, check out the terms and conditions of this bonus.

It may be possible to play with the bonus, however, the same does not apply to withdrawals, and it is necessary to comply with certain terms.

In this regard, always read the bonus regulations and betting conditions. Most sites offer bonuses, but, determines how many times it will be necessary to play with the initial deposit. That is, the money that came out of the player's pocket.

In addition, there may be time constraints. In this way, it will be necessary to bet certain times in a period of time to be able to withdraw the profits and the bonus.

There has been a breach of the casino terms and conditions

This is one of the biggest incidences when the complaint is that the casino does not pay the winnings. Actually reading all the rules is quite tiring. However, when it comes to earnings and cash deposits, this reading is essential.

There was no identity conference

As a casino works with monetary values, before making any payment, you need to know if the person is who they say they are.

In this sense, the casino does not pay the winnings while it is confirmation is not verified . So check out the User Agreement and provide the necessary documents.

Just like land-based casinos, online gambling sites are meticulous about the issue of identification for payment.

How to proceed when the casino does not pay my winnings?

In case the situation does not fit into any of the mentioned, and the casino does not pay your winnings, there are some features:

Gather all possible evidence

Winnings from games in online casinos are quite advantageous. Therefore, ensure the withdrawal of profits by gathering all the evidence that proves compliance with the Rules, Terms and conditions of the casino.

In this sense, the more information, the greater the basis for requesting the money when the casino does not pay.

So take screenshots, balance history and the casino wallet. Also, make sure you have evidence of chat conversations, emails, or other means of communication.

Contact site support

With the evidence in hand it is time to make the first contact when the casino does not pay. Contact customer service to understand what happened.

However, if any irregularities or violations on your part are pointed out, be sure to understand what they are about.

If you do not agree with the facts, or when the casino does not pay and does not give plausible explanations, resort to other means.

If the casino does not pay, please send an email

Since customer service could not resolve the issue, please write an email. However, try to be polite and objective.

Also, explain that you have complied with all related rules and ask for a detailed explanation as to why the casino does not pay out your winnings.

In addition, it is important to store this email as clear evidence in case the issue is not resolved.

Contact the responsible commissions

If nothing so far resolves, the help of third parties will be required. Note in the footer of the site which commission regulates the casino and write to them.

In this sense, by cherishing a good reputation, it will be easier to get a response from the casino. In addition, it may happen that your winnings are paid with additional bonuses or other gifts.

If nothing resolves, sue the online casino

Look for this feature only if you have ironed out all previous alternatives. After all, this measure is costly and time-consuming.

As most online casinos are not in New Zealand, you will need to find a lawyer from the host country. Then, armed with the collected evidence, the lawyer will formally contact the casino.

Usually when the casino does not pay, when triggering the lawyer, settlements are carried out outside the court. But if you feel wronged, consider dismissing the settlement and waiting for the judge's verdict.

However, because it is expensive and even stressful, this alternative is valid only if the value of the prize is significant.

So, when looking for online entertainment and games, always choose a site that is reliable and has a good reputation. In this way, you minimize the chances of getting a win, but the casino does not pay out the profits.